World-class Solutions and Services
From the start our purpose was clear: to provide precise, forward-thinking and quality IT solutions and systems – backed by excellent care, support and value for money.
Tierney’s clients choose us because we provide a premium service without the premium price. Every client enjoys the benefit of our highly qualified and experienced technical and support team, and we constantly invest in the most up-to-date training programmes to ensure the continuous development of our engineers. We are proud to be Microsoft Partners, Cloud Specialists and ISO27001 and Cyber Essentials Plus Certified.
Our products and services include IT Support Services, IT Hardware and Networks, IT Security Solutions, Back- up Storage and Recovery and Wi-Fi Networking. As Hospitality IT experts, we provide our hotel clients with Point-of-Sale Solutions, partnering with NCR Aloha and TAPA EPoS Cloud Software for Quick- and Table-Service Restaurants and fast-food outlets.
Our Focus
01
Connect
To optimise your business performance and ensure operational efficiency we connect you to the appropriate technology solutions, systems and services.
02
Support
As your IT Managed Service Provider, we manage your business’ infrastructure and systems, so you don’t have to. We provide 24/7 monitoring and maintenance – freeing you up to focus on your core business.
03
Protect
We secure your business with complex layers of advanced protection – minimising the risk of cyber threats and ensuring business peace of mind.
Our Mission and Purpose
From the start our purpose was clear: to provide precise, forward-thinking and quality IT solutions and systems – backed by excellent care, support and value for money.
Tierney’s is committed to providing our clients with the best computer solutions, service, support and information, in a friendly, approachable and efficient way.
We focus on finding and exploring new technologies so that we can continue to satisfy the evolving needs of our clients. At the same time, we work to build sustainable growth for our company for the benefit of every Tierney’s team member, while making a meaningful contribution to the communities in which we operate.
Our Culture and Values
We Are Family
Our family values inform how we show up for our clients and for each other every day. A Tierney’s hallmark is our commitment to being open and available at all times, both internally and for every customer.
We Are Customer-Focused
In everything we do we place our clients front and centre and make sure we deliver the best customer experience possible.
We Are Courageous & Honest
We are bold, positive and focussed, and we embrace every challenge openly and honestly.
We are Authentic and Trustworthy
The solutions we provide are evidence-based, and we will only ever recommend tools and systems which we ourselves use in our company.
We are Fair and Respectful
We are just and equitable and respect every member of our team and the valuable contribution they make to the business.
The Way We Work
The way we work and approach your digital needs sets us apart. We apply our own IT model that facilitates each important stage and requirement of your digital journey.
01
Analysis
From the outset, we take time to understand and analyse your needs as part of your core business strategy. We give you your own dedicated Account Manager who’ll take care of all your requirements, be your single point of contact, and support you each step of the way.
02
Onboarding
We make sure you have a thorough understanding of the solutions we’ve delivered and that your team using them are informed, empowered and confident to move ahead.
03
Support
You’re assured our 24/7 Support Team is always on stand-by with the help you need. We’re proud to deliver a rapid response and resolution to more than 1000 support tickets for clients, every week.
04
Field Services
Our hands-on Service Engineers and skilled Technicians will visit your premises on a regular basis, to maintain and troubleshoot your IT hardware, software and networks.
05
Project Delivery
As your business evolves, so does our service to you. From new computer hardware to upgrading your WiFi networking, we’re here to deliver on your new technology projects – on time, within budget and to the highest quality standards.
06
Technical Consultancy
Throughout your relationship with us we’re here to provide specialised advice and strategic input to optimise technology within your business. An IT-market-first is our appointment of a dedicated Technical Solutions Engineer who will help you harness the right technology to solve specific challenges, boost efficiency and build productivity.
Reach out and talk to our team today
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