The countdown is on. In just over seven months’ time, the General Data Protection Regulation (GDPR) will come into force and this will have huge implications for businesses – of all sizes and in all countries – which handle the personal data of EU citizens. Billed as the largest piece of privacy legislation for 20 years,…
Adding more ordering/payment channels (both on-prem and off-prem), creates new complexities and challenges for restaurant operators. Historically, restaurants are used to controlling the transaction flow – either from managing the queues at a quick service/fast casual restaurant or managing the table turns in a table service restaurant. Now, with the rise of delivery marketplaces, mobile…
I can barely remember the last time I installed a physical server at a company. These days, most companies have switched the majority of their services and information over to cloud services. There are many reasons for this, ranging from cost to practicalities — like trying to avoid buying hardware that will later become obsolete or…
Businesses should ready themselves now for a host of requests from guests asking how they are using their data, says Sarah Williamson Respect for guest privacy has always played a crucial part in the success of the hospitality industry, but in today’s hyper-connected world that includes protecting your guests’ precious personal data. Innovations such as…
Big Data is one of the the latest business trends – enabling businesses to better understand how they are performing, why – albeit positively or negatively – and make changes for the better. The amount of data that a restaurant business now generates is phenomenal, but it’s not about the amount of data you have…
Source: NCR Corporation, June 2017 Changing consumer behaviours are driving evolution in the hospitality industry – with experience now top of their priority list. Good food or venue or entertainment are no longer enough in their own right. Consumers today want the complete package. What we are seeing is changing attitudes amongst consumers; they now…
Guestline, experts in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry, have released the latest upgrade to Rezlynx – the popular cloud hosted property management system. The new release of Rezlynx is packed with new and enhanced functionality to cater for the ever-changing needs of today’s hotelier. Guestline have a UK-based…
The General Data Protection Regulation (GDPR), which will be introduced on May 25th 2018, is set to have an impact on all member states of the European Union, as well as on nations handling the data of EU citizens. However, with just over a year to go, research from the DMA suggests that over a…
We all know that restaurant businesses are built upon customer loyalty. While passing trade is essential, it’s the regulars that are proven to spend more at each visit and loyalty programmes can deliver even further uplift. According to a recent study by Rosetta about customer attitudes and behaviours, engaged customers buy 90% more frequently, spend…
Digital transformation is a topic receiving much attention, not just in hospitality but for all types of businesses. But – what does it mean? “Digital transformation can be defined as the acceleration of business activities, processes, competencies and models to fully leverage the changes and opportunities of digital technologies and their impact in a strategic…
